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LUPO DIGITAL CAREERS

Inbound HubSpot Technical Support

The role

The Inbound HubSpot Technical Support role is responsible for providing a seamless HubSpot Technical support to Lupo Digital Customers and for building all HubSpot capable assets, across the entire HubSpot platform. The role includes guided user training on the HubSpot tools and may require liaison and collaboration with HubSpot Technical support and customers team(s) . You have a strong understanding of HubSpot tools (all Hubs) as well as experience in customer-facing roles.

Responsibilities

  • Evaluate customer needs and requirements.
  • Configure HubSpot to meet customer needs.
  • Train users on HubSpot's marketing, sales, and service tools.
  • Troubleshoot problems with HubSpot.
  • Provide ongoing support to customers.
  • Work with the Customer Success Manager to track customer progress and identify opportunities for improvement.
  • Stay up-to-date on HubSpot's latest features and functionality.
  • Collaborate with other roles at Lupo Digital.

 

Must have skills

  • You are HubSpot Certified (proof of certification required).
  • You have passed HubSpot Academy certificates relative to this role and including at least the HubSpot Inbound Marketing Certification.
  • 2+ years of experience in customer-facing roles.
  • Strong ability to build assets in HubSpot's marketing, sales, and service tools.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • A passion for helping businesses succeed.

 

Additional skills required

  • You are HubSpot Certified with respect to the HubSpot Partner Scaled Onboarding (PSO) role (proof of certification required).
  • HubSpot platform setup experience.
  • Experience with project management software, for example - Asana, ClickUp, Monday.com

 

Individual and Character Attributes

  • Strong technical skills and a passion for user-centered technology.
  • Strong English, including written and spoken comprehension.
  • Ability to work under pressure and time constraints.
  • Ability to think outside the box, including finding potential problems before they arise.
  • A sense of urgency within a competitive industry, that strives to provide efficient services and delivery turnaround.
  • Ability to take constructive feedback as an opportunity to grow and learn.
  • A strong and confident individual who wants to be a part of the team, but will also strive to improve the team as a whole.

Apply Now

Please complete the form below

Where The Role Fits Into The Team

Work closely within the Lupo HubSpot Onboarding team and together with the account and project managers at Lupo to successfully manage new HubSpot onboarding customers.

 

Reports to

Interview # 1

  • Lupo Digital Project Manager.
  • Works collaboratively with Lupo Marketing, Production, Creative Design and Technical Teams.

 

The Kind of Clients We Work With

We work with a variety of medium to large-sized companies, and funded startups, across various of industries ranging from educational institutions, and insurance, to health, environmental and not-for-profits.

 

Next Step

You will be expected to:

  • Submit your resume/CV on the form alongside
  • Provide, exhibit and demonstrate your experience in this role

 

Application Process

  • Resume review 
  • Video screening interview (additional meetings may be required)
  • Case study review and practical exercise
  • Final interview 
  • Reference checking

 

Benefits and Perks

  • Paid time off
  • Flexible work arrangements
  • Company laptop
  • Fantastic culture of caring people

 

How to Apply:

If this sounds like you and you think you're fit and have what it takes, please submit your application, including your resume, on the form provided above.

Let's make magic together!

 

About Lupo Digital

Lupo Digital is a digital sales and marketing agency and consultancy specialising in HubSpot and inbound sales and marketing strategy, campaign execution and training. We are aspiring to become a Certified B Corporation and that means we put people first, then the planet, and then profit … by definition but we put purpose before profit.

We are also one of HubSpot’s leading Diamond-tiered partners in Australia (based in Sydney).

 

We specialise in:

  • Inbound digital growth strategy leveraging the HubSpot platform across the sales, marketing, customer service, web and technical development and integration functions.
  • Inbound marketing campaigns, production, and execution including paid and social media, EDM’s email marketing, blogs, digital assets, video and animation creation, etc.
  • Marketing automation, including: website and landing pages, CTA’s, workflows, lead scoring, etc.
  • HubSpot training
  • Websites, Growth Driven Design and creation