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LUPO DIGITAL CAREERS

Strategic Account Manager

The Role

Full-time role, you will be dedicated to establishing and maintaining sound client relationships, built on professionalism, integrity, and trust. As the account gatekeeper, you will be continuously striving for client success and satisfaction across all agency outputs and services.

Strategically, you have the responsibility of maintaining and developing cohesive, effective and performance-driven marketing strategies that drive ROI for our clients, increase the visibility of their brand and deliver engagement across their assets including their website, content offers and social channels. You'll develop a deep understanding of the client and their goals, backed by in-depth analysis and market research.

From attending Growth Strategy Sessions, as well as Website UX Workshops, you would work with an internal team to plan and execute creative, data-driven campaigns to generate engagement and leads through paid channels, social, content-based marketing and conversational marketing – through the Buyer Journey to delivering MQL’s, SQL’s, Opportunities and ultimately Customers for our clients.

Clients will expect your undivided support, attention, and knowledge around project-related processes, end to end facilitation, and milestone outcomes. As the owner of all client communication, concerns and feedback – you are the primary conduit between the client and agency stakeholders. Your ability to effectively project and time manage, means you remain steps ahead of the client, the team, and all engagements - successfully managing all deliverables, on-time with quality assurance.

You have a vested interest in the client’s business, marketing activities, and their products/services, and strive to broaden your knowledge around their industry and their competitor’s market-presence.

Your goal is to not only guarantee delivery on what was sold, but to exceed expectations, as well as identify opportunities to further grow the account via additional agency product offerings.

Apply Now

Please complete the form below

Your responsibilities include

  • Manage, build and maintain client relationships. This includes taking a genuine interest in your clients, their organisation and their team as well as being across their marketing challenges and goals
  • Actively look for up-sell and cross-sell opportunities that will solve client challenges and requirements
  • Manage all client engagements from on-boarding/kick-off sessions, including educating the client on agency processes
  • Schedule and facilitate recurring client WIP meetings, discussing all project/account activities and assets, keeping the client up to date around all project details and timelines
  • With the support of the Account Coordinator, provide, concise, and detailed briefs for all production departments
  • Maintain and manage your individual campaign/project management tasks
  • Have a sound understanding of the project/campaign strategic direction, for optimum management and execution. This means working closely with the Marketing Strategist on client engagements
  • Demonstrate a genuine interest in the profitability of projects for clients, and dedicate the focus of your account management to exceed client expectations
  • Have excellent attention to detail - being confident to QA all assets completed by production teams, before sending to the client
  • Conceptualising and delivering branding, communications, product development, and marketing strategic projects from research through to rollout.
  • Co-facilitating strategic workshops
  • Assisting in the development of proposals, project scoping and compelling pitches
  • KPI, Goal setting and ROI reporting and analysis
  • Oversee project schedules, setting milestones and budgets
  • Planning and managing project team resources

Your skills and experience

  • Min 2 years of experience in a Marketing Manager and/or Account/Project Management role
  • An understanding of inbound methodology and how it applies to digital marketing
  • A track record of consistently meeting and exceeding expectations in your role
  • Ability to manage multiple accounts simultaneously - this would include retainer and project clients
  • Exceptional interpersonal skills
  • Exceptional verbal and written communication skills
  • Exceptional time and project management skills with the ability to prioritise effectively
  • Budget-management skills and proficiency
  • A basic understanding of website design and usability concepts and associated terminology, so that you can effectively present design work to clients and minimise scope creep
  • Confident in Google Suite, Project Management software like Asana, Slack
  • HubSpot marketing automation or similar

About Lupo Digital

  • An opportunity to be a part of a growing and experienced digital team, a future forward and industry leading agency and consultancy
  • The opportunity to work with a range of brands and clients on very exciting projects
  • Vibrant Bondi Junction location
  • Flexible work environment including work from home, team lunches and fun work culture
  • Be a key part of an exciting, growing business

Applicants must be based in Sydney, must have working rights, and meet the skills and experience outlined above.

For the ideal candidate > Read and think about these:

  • How much notice are you required to give your current employer?
  • How many years' experience do you have as an account manager?
  • How many years' experience do you have in digital marketing?
  • How many years' experience do you have in a marketing role?
  • How many years' experience do you have in a client services / account management role?
  • What's your expected annual base salary?

How to apply

Please submit your application including your resume on the form provided above.