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Lupo Digital Privacy Policy 

The Lupo Digital (“Lupo” “we” “us” “our”) understands and appreciates that individuals (“you” “your”) may be concerned about the privacy, confidentiality and security of their personal information which is collected by Lupo.

Lupo is committed to protecting your privacy and endorses the Privacy Act 1988 (Privacy Act) and the Australian Privacy Principles (“APP”) in its management of personal information. This policy sets out Lupo’s information handling practices and procedures.

Under the Privacy Act, personal information means information or an opinion, true or false and whether recorded in a material form or not, about an individual whose identity can be reasonably ascertained from that information or opinion.

This policy is designed to help you better understand the following matters:

  • the personal information we collect and how it is collected;
  • how and why we maintain and use personal information;
  • how we disclose, store and dispose of personal information;
  • how you can access and correct your personal information; and
  • how you may enquire about the Australian Privacy Principles.

This policy describes how Lupo collects, uses, and discloses personal information when you use our services, including our website, applications, and any other services  (collectively, the "Services") and digital communications we provide.

Collection of Information

The type of personal information we collect from you may include:

  • contact information for example: name, address, telephone, email and other contact information;
  • personal qualifications (if relevant) including their occupation,
  • financial details to process payments; or
  • personal information of persons authorised by you to deal with us on your behalf.
  • Location information
  • IP address
  • Usage data
  • Any other information you provide to us

Lupo only collects personal information that is reasonably necessary to provide the products and services that we offer and to ensure that we comply with all laws in relation to the provision of products and services.

If we need to collect Sensitive Information (such as information relating to health, disability, ethnic origin, criminal convictions, religious or political affiliation), we will

  • only do so where it is reasonably necessary to perform our functions;
  • seek your express written consent in advance;
  • and comply with the requirements of the Privacy Act.

Lupo collects information in a number of ways, including:

  • directly from you when you provide information (such as an email address and personal details) by sending us a message, email, telephone or in documents such as an application, registration form or order forms;
  • Visit our website
  • Use our services
  • Contact us for support or information
  • Subscribe to our newsletter or mailing list
  • Participate in surveys or promotions
  • from third parties such as our related companies or your authorised representatives;
  • information collected and collated from publicly available sources, including search engines, websites, social media, publicly available databases, third party sources and referees, personal contacts and industry connections;
  • information provided in surveys that are conducted are used for statistical purposes,
  • Lupo’s community platform; or
  • by the use of cookies.

Use and Disclosure of Information

Use of Personal Information

We may use the personal information we collect for various purposes, including to:

  • to identify you
  • provide, maintain, and improve our Services
  • communicate with you about our Services
  • introducing you to products and services we facilitate on behalf of third parties
  • respond to your inquiries, requests, and comments
  • send you marketing communications, newsletters, and promotional materials
  • conduct research and analysis to better understand our users' needs
  • comply with legal and regulatory requirements
  • charging, billing and recovering overdue payments
  • maintaining and developing our business systems

Sharing of Personal Information

We may share your personal information with third parties in the following circumstances:

  • With service providers who assist us in providing our Services, such as hosting providers, payment processors, and marketing partners
  • With our affiliates and subsidiaries for business purposes
  • With law enforcement authorities, government agencies, or other third parties if required by law or to protect our rights or the rights of others
  • In connection with a merger, acquisition, or sale of assets, in which case your personal information may be transferred to the acquiring entity

Direct Marketing

We may use your personal information, including your contact details, to provide you with information about products and services (including those of third parties) which we consider may be of interest to you.

We may also provide your details to other organisations for specific marketing purposes.

From time to time we may telephone or send you direct marketing material. At any time you may advise us that you do not wish to receive marketing communications. You may opt out at any time if you no longer wish to receive marketing information or do not wish to receive marketing information through a particular channel (such as by email, telephone, sms, or mail).

If you do not want us to send you marketing communications via email you can opt out at any time by using the unsubscribe option available.

Website Cookies

We may use “cookies” on our website. A cookie is a small text file that our website may place on your computer. Usually, cookies are used as a means for our websites to remember your preferences and are thus designed to improve your experience of our website. Cookies may collect and store personal information about you.

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.

If you disable the use of cookies on your web browser or remove or reject specific cookies from our website or linked sites, then you may not be able to gain access to all of the content and facilities on our website.

Website Analytics

When you visit and browse our website, our website host and some third-party service providers may collect information for statistical, reporting and maintenance purposes.

Subject to the terms of this privacy policy, this information is used to administer and improve the performance of our website and will not be used to identify you. The information may include:

  • the number of users visiting our website and the number of pages viewed;
  • the date, time and duration of a visit;
  • visiting patterns of individuals accessing our website;
  • the IP address of your computer; and
  • the path taken through our website.

We use website analytic services to help analyse how you use our website (Website Analytics) and for insights to optimise our offering and improve our customer experience. Website Analytics generates statistical and other information about website use by means including but not limited to cookies which are stored on users’ computers. 

The information generated is used to create reports about the use of our website. Our third party providers of these services may store this information.

We will not (and will not allow any third party to) use Website Analytics to track or to collect any personally identifiable information of visitors to our website. Lupo will not associate any data gathered from our website with any personally identifying information from any source as part of our use of Website Analytics.

Lupo treats personal information that may be obtained through cookies and any other information supplied to us (for example if you send us an email) in accordance with this privacy policy.

Security of Personal Information

We take reasonable measures to protect the security of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we therefore cannot guarantee the absolute security of your information.

Overseas Disclosure of Personal Information

Your personal information may be disclosed to the Australian and overseas regulatory authorities, our agents, contractors or third party service providers who provide administrative, telecommunications, computer or other services to Lupo in connection with the operation of its business and who are under duties to Lupo to keep such information confidential and secure.

We may disclose your personal information overseas in accordance with APP 8 (cross-border disclosure of personal information), on the basis that it will only be used for the purposes set out in this privacy policy. We will not transfer personal information to a recipient in a foreign country unless we have appropriate protections in place as required by the relevant privacy laws. Your information will be stored on our database for such a period of time as required by law.

Access to Information and Your Rights

Lupo will take all reasonable steps to ensure that the personal information we maintain is accurate, complete and up-to-date. Lupo has procedures in place which facilitate amendments and verification of personal information.

You have certain rights regarding your personal information, including the right to:

Access and review your personal information

  • You may request access to the personal information which we hold about you and request its correction if you believe it to be incorrect. 

Correct any inaccuracies in your personal information

  • We can correct your information if we are satisfied that it is incorrect and may do so leveraging Artificial Intelligence built into our systems or integrated. These include where given access to the information would:
  • pose a serious threat to the life, health or safety of an individual or the public,
  • have an unreasonable impact on the privacy of others; or
  • be frivolous or vexatious.

Request deletion of your personal information

Opt-out of receiving marketing communications

If there is a change in your circumstances that requires an update to our records please contact Lupo on the details outlined at the bottom of this document or page. 

For security reasons, any request for details of information held by Lupo should be made in writing and ownership authenticated and verified in advance. You may be asked to provide proof of identity.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any material changes will be updated on our website: www.lupodigital.com/privacypolicy.

How to Contact Lupo

If a person has any questions or requires feedback about this privacy policy, they should contact:
If you have any questions, feedback or concerns about this Privacy Policy or our privacy practices, please contact us at marketing@lupodigital.com.

Last updated: 01 May 2024

Lupo Digital
45 Denison Street
Bondi Junction, NSW, 2022
Contact Email: marketing@lupodigital.com
Contact Phone Number: 1300 727 569