August 2024 brings a wave of exciting enhancements to HubSpot, designed to supercharge your marketing, sales, and customer service efforts. Whether you're looking to streamline operations or enhance customer interactions, these tools are set to elevate your business to the next level.
Here are the must-know features from this month's release.
Dive in and discover what’s new! 👇
Featured Updates
[Live] Ticket Lists
You can now easily find your most important tickets by using any property or event data from the Tickets object or its Associated Objects. Once you create a list of tickets, you can use that list across various tools like workflows, reporting, and saved views.
[Live] New developer doc experience
The new developer doc site, currently in beta, makes it much easier to use and navigate API guides and end points. Try out the new Developer Docs site (BETA)
[Live] Configurable send limits
Admins can now control the amount of emails users can send through HubSpot in a day.
[Live] Export New CTA Analytics
Now you can seamlessly export detailed analytics for CTAs created with the new editor. Choose from CSV, XLS, or XLSX formats to get data on Clicks, Views, Campaigns, and Link performance, making it easier than ever to analyse and share your insights.
[Live] Abandoned Cart Email Module (Shopify Data Sync)
You can now create a weighted rotation for booking meetings in your CRM. This means you can assign meetings more effectively across your team, ensuring the right team members handle the right appointments.
[Live] Search on Ticket Message and Comment Keywords
You can now easily search for tickets by using specific keywords from messages and comments in the help desk. Finding the right ticket has never been easier!
Product Betas (Public)
[Public Beta] Create DateTime Properties in HubSpot
Now you can create custom DateTime properties in HubSpot’s CRM! This expands the types of data you can store, giving you more flexibility in managing your Smart CRM.
[Public Beta] All-bound Timeline Card on Record Pages
The new All bound timeline card gives you a clear calendar view of all activities on a record. It helps you quickly assess engagement levels and access activities without endless scrolling. Plus, it neatly separates outbound from inbound interactions, making it easier to see how prospects and customers are responding.
[Public Beta] Mobile Marketing Home - iOS (Marketing PRO/ENT Only)
Introducing Mobile Marketing Home, your new go-to space on the HubSpot iOS app. It’s a centralised hub where you can access all your essential tools, data, and tasks. With personalised views tailored to your needs, you can stay on top of your marketing efforts and dive into what matters most, wherever you are.
[Public Beta] Build App Cards (UI Extensions) for Help Desk Ticket Sidebars
Private app developers can now create UI extensions for help desk ticket sidebars. This means your support teams can get the information they need in the right place and take action directly from the sidebar, boosting productivity without needing to jump between tabs.
[Public Beta] Make Outbound Calls Using the Calling Icon
Making outbound calls just got easier! Use the calling remote in the navigation to dial any number directly. Simply enter the recipient's phone number, click dial, and you’re connected.
[Public Beta] Mobile Lead Management - iOS and Android (Sales Hub Pro and Enterprise)
We’re bringing lead management to the HubSpot mobile app! This first version helps you manage leads on the go, making it perfect for BDRs, SDRs, and sales reps. Navigate through lead stages, conduct outreach, and qualify leads—all from your mobile device.
[Public Beta] 20 Custom Properties Per Custom Object Now Searchable
Customers can search up to 20 custom properties per Custom Object using Global Search. Previously only three custom properties per Custom Object were searchable.
PRO/ENTERPRISE ONLY
[Public Beta] Workflow Editor: New Conversion and Performance Data
The workflow editor now features aggregate conversion and performance data right on each workflow's diagram. This visualisation helps you quickly understand how your workflows are performing at a glance.
[Public Beta] Translate custom CRM Data - Enterprise ONLY
Admins can now import translations for custom properties in HubSpot-supported languages, making it easier to manage multilingual data in your CRM.
Conclusion
That wraps up this month’s updates! 📅 Stay tuned for more exciting features next month.
If you have any questions or feedback, don't hesitate to reply to this email or contact your HubSpot representative. We’re here to help!
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Written by Glenn Miller
An exceptionally experienced digital marketer, proactive and future-forward thought leader, I deliver exceptional customer experiences, industry leading digital strategy and superior marketing results.
