The nurture cycle can often take a lot of time, from the moment a lead start researching their options to the time they purchase. The quicker you can convert prospective lead, the faster your business will grow.
Inbound marketing helps speed up this process, positioning organisation's as thought leaders in their respective sector. But in order to create the type of content that engages and delights prospective customers, you need to focus on a few important aspects and avoid common closing mistakes.
Speed things up with defined personas
A ‘fully-fleshed’ persona profile goes a long way to ensuring that the content you create will attract a prospective customer's attention and speed up the cycle. The more you understand your personas’ preferences, interests and pain points, the better positioned you will be to provide the content your audience is looking for.
Speed things up with insight and empathy
Speak to your existing customers to gain a deeper understanding of your prospective customers’ goals and dreams. You will then be able to relate to them and understand their perspective on life in general. With this understanding, you’ll be able to change your value proposition and adapt your content to engage your prospective customers.
Common mistakes when closing prospects
1. Failing to qualify leads
If you’re not qualifying leads properly, you’ll waste a lot of time following up and attempting to sell to leads that aren’t really interested. To avoid this, you need to implement lead scoring and ensure this process is undertaken collaboratively between your sales and marketing departments. When qualifying your leads, you need to choose particular criteria, which you’ll score them against. Potential areas could be:
- Types of product or service: are they interested in a particular field or just browsing generally?
- Have they purchased before: are they interested in furthering their area of expertise?
- Are they the decision-maker: are you speaking to decision maker?
If they score low on the first category, you could put them on a drip campaign and send them information that might interest them over a period of time, until they are ready.
2. You aren’t optimising your top pages for lead generation
Not all your web pages generate the same amount of traffic and as such shouldn’t be treated the same. When looking at your site, you’ll probably find your home page and contact page is the most trafficked. As people are landing on these pages, it’s important to create opportunities for them to convert on these pages.
In order to optimise your top pages for leads, you need to create calls-to-action (CTAs) that stand out from the page, and they need to be placed where people naturally look. Another way to generate leads is to place an offer or a quiz on a top page. For example, create a quiz on which product or service a lead is most interested in. Then promise to send them the results if they provide you with their details.
3. Your forms are too long or too short
Leads are not going to spend ages filling in forms. But finding the right balance between too many form fields and too few can be tricky. A short form is attractive to many people and will increase your lead numbers, but you’ll get very little information from it, so ultimately you’ll convert fewer leads from it. This begs the question, what’s the right amount of questions to ask?
Think of every field on your form as an obstacle your lead has to overcome and only include enough to ensure you can confidently capture enough information to assist with conversion.
4. You’re stumbling on social media
Social media is one of your most effective platforms to reach your customers. If you build up a good brand profile on social media sites like Facebook, LinkedIn, Instagram and Twitter, it can lead to a good source of leads. You can link directly from your posts back to the relevant pages on your site. But it’s essential that your content is engaging, with the right level of information, or your audience will just scroll straight past it.
Inbound marketing – the way to speed up conversions for organisations
Lupo Digital is a sales and marketing growth team that specialises in digital sales, service and inbound marketing, helping organisations with their client engagement and building strong ongoing relationships with their prospects and clients.